Using Nirà Products
1. Can I use Nirà products if I have sensitive skin?
Absolutely! While we ensure that all our ingredients are safe, if you have specific concerns or have had issues with beauty products before, we recommend checking the full ingredient list and consulting our experts. Always perform a patch test first if you have concerns. If you experience an allergic reaction to our products, please contact us right away.
2. How do I perform a patch test?
To perform a patch test, apply a small amount of the product on a small area of your skin, such as the inside of your wrist or behind your ear. Wait 24 hours to see if any irritation or allergic reaction occurs. If there is no reaction, you can safely use the product on a larger area.
3. Are your products cruelty-free and vegan?
Yes, all Nirà products are cruelty-free and vegan. We do not test on animals, and our products do not contain any animal-derived ingredients.
4. How should I store my Nirà products?
To maintain the efficacy of our products, we recommend storing them in a cool, dry place away from direct sunlight. Make sure to close the lids tightly after each use.
5. Can I use Nirà products during pregnancy?
While our products are formulated to be safe, we recommend consulting with your healthcare provider before using any new skincare products during pregnancy.
6. What are the benefits of Willöw Soap?
Willöw soap combats acne with salicylic acid, nourishes and protects skin with Hyamagic-4D, hydrates and brightens with safflower oil, and soothes with licorice extract, enhancing both facial and body skin
Orders and Payments
6. What forms of payment do you accept?
We accept: Direct Bank Transfer, Credit and Debit Cards: Visa and MasterCard
7. I didn’t get my confirmation email. Did I place my order successfully?
Don’t worry if your order confirmation hasn’t arrived instantly – it may take a couple of hours. Please check your spam/junk mail as our emails may sometimes end up there. If you still haven’t received your confirmation email, please contact us.
8. Can I change my delivery address or cancel my order?
Once your order is processed, we can’t make any changes. If you wish to cancel your order after it has been dispatched, you’ll need to wait for it to reach you and either reject the delivery or return the order to us.
9. What if I received the wrong product or my order is incomplete?
We’re sorry for any inconvenience. Please contact our customer service team with your order details, and we’ll make sure to resolve the issue as quickly as possible.
10. Can I buy Nirà products in stores?
Currently, Nirà products are primarily available through our online store. However, you can also find our soaps at Pang Whan, a multi-branded store in Thailand. Visit the ‘Contact Us’ page for the store’s map and location details. We also offer exclusive sets and promotions online, so be sure to check our website for the best deals.
Shipping and Delivery
11. How long does shipping take?
Shipping times can vary depending on your location:
- Domestic orders: 3-5 business days
- International orders: 7-14 business days You will receive a tracking number once your order has been shipped.
12. Do you ship internationally?
Yes, we do ship internationally! Please note that shipping times and costs may vary depending on your location. Any additional customs fees or taxes are the responsibility of the customer.
13. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number on our shipping partner’s website to track the progress of your delivery.
Returns and Exchanges
14. What is your returns & exchanges policy?
We’re happy to accept returns or exchanges for:
- Faulty or damaged products
- Packing errors Please return the order within 30 days from the date you receive it. All returns or exchanges must be pre-approved by our customer service team. Contact us, and we’ll be glad to help process any returns or refunds for you.
Community and Promotions
15. Do you offer any discounts or promotions?
Yes, we frequently offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals and offers.
16. How can I join the #niràcommunity?
We love seeing our customers enjoy our products! Share your experience on social media with the hashtag #niràcommunity for a chance to be featured on our page. Join us and connect with other Nirà users!
17. Where can I find customer reviews for Nirà-Skin products?
Nirà-Skin Customer reviews are available on our website under the “#niràcommunity” section and on individual product pages. You can also read reviews on popular social media platforms like Instagram, Lemon8, and TikTok by searching for #niràcommunity.
18. Does Nirà-Skin have a beauty blog?
Yes, Nirà-Skin features a beauty blog with the latest skincare tips, trends, and expert advice. Check out our blog here for all the latest articles and updates.
Contact Information
19. How can I contact Nirà-Skin?
For Nirà-Skin’s contact information, click here to open a support ticket. Your message will be sent to us via email, and our team will respond within 24 hours. Additionally, you can chat with us directly through our LINE Official Account, which is also accessible via the same link.
20. Where are Nirà-Skin products available in stores?
At the moment, there has no official Nirà-Skin physical store, Yet our products can be found at the following locations which is a multi-skincare&cosmetic Brand Store :Pangwhan Beauty Store
Address: 1/1 Ladprao Road, Klongchun Sub-district, Bangkapi, Bangkok, Thailand 10240
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